Terms & Conditions

KnowYourMarket.ai

Terms & Conditions

Effective date: 29 October 2025

KnowYourMarket.ai provides marketing intelligence tools, reports and related services for businesses. References to KnowYourMarket.ai, KYM, we, us or our mean the business operating the Website and Services. You can contact us at [email protected].

1. Scope

These Terms and Conditions govern your access to and use of our website located at knowyourmarket.ai and any related pages, tools, reports, demos, files and services we make available, including paid reports such as The Growth Map and any AI powered outputs. By accessing or using the Website or purchasing a Service, you agree to these Terms.

2. Eligibility and Accounts

You must be at least 18 years old to purchase. If you create an account, you are responsible for keeping your credentials secure and for all activity under your account.

3. Orders, Pricing and Payment

1. Prices are shown in the currency stated at checkout or point of purchase and are subject to change without notice.
2. Payments are processed securely by third-party payment providers such as Stripe. By placing an order, you authorise the applicable provider to charge your selected payment method for the total amount shown, including any applicable taxes or fees.
3. You must provide accurate billing information. If a payment fails, we may suspend delivery until payment is successful.

4. Deliverables and Timelines

1. Many Services are digital in nature. Delivery occurs either immediately after checkout or within the timeframe stated on the Website or in your order confirmation.
2. For scoped reports such as The Growth Map, delivery windows are estimates. We will act reasonably to meet stated timelines.

5. Refunds and Australian Consumer Law

1. Because our deliverables are digital and often customised, all sales are final unless required by the Australian Consumer Law.
2. Nothing in these Terms limits or excludes any guarantees, warranties or remedies you may have under the Australian Consumer Law that cannot lawfully be limited or excluded.

6. Your Responsibilities and Acceptable Use

1. You must not misuse the Website or Services, including by attempting unauthorised access, interfering with security or using the Services for unlawful, harmful, misleading or infringing purposes.
2. You are responsible for the accuracy, quality and legality of any data or materials you supply to us and for obtaining any permissions required for us to use that data to provide the Services.

7. Intellectual Property

1. We own all intellectual property rights in the Website, the KYM platform, our frameworks, templates, models and pre-existing materials.
2. Upon full payment, we grant you a non-exclusive, non-transferable licence to use the specific deliverables supplied to you for your internal business purposes. You must not resell, sublicense or publicly distribute our deliverables without written consent.

8. AI Generated Outputs and Reliance

1. Our Services may generate insights or content using artificial intelligence. AI outputs can contain errors or reflect limitations of source data and third-party systems.
2. Outputs are provided for general information to assist decision-making. They do not constitute professional advice. You should validate critical outputs and exercise your own judgement.

9. Third-Party Services and Links

We may integrate or link to third-party services such as Stripe, Google, Meta and others. We are not responsible for third-party content, performance or terms. Your use of third-party services is governed by their terms and policies.

10. Confidentiality

If either party discloses confidential information, the receiving party must keep it confidential and use it only to perform or receive the Services, except where disclosure is required by law.

11. Privacy

We handle personal information in accordance with our Privacy Policy. By using the Website or Services, you consent to our handling of personal information as described there.

12. Warranties and Disclaimers

1. Except for any non-excludable guarantees under the Australian Consumer Law, the Website and Services are provided on an as-is and as-available basis without warranties of any kind.
2. We do not warrant that the Services will be uninterrupted, error-free or meet your specific objectives.

13. Limitation of Liability

1. To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Website or Services is limited to the amount you paid to us for the relevant Service in the 12 months prior to the event giving rise to liability.
2. We are not liable for indirect, consequential, incidental, exemplary or special loss, or for loss of profits, revenue, goodwill, data or opportunities, except to the extent such liability cannot be excluded under the Australian Consumer Law.

14. Indemnity

You indemnify us from and against all loss, liability, claims and expenses arising from your breach of these Terms, your misuse of the Services or any data or materials you supply to us, except to the extent caused by our negligence or wilful misconduct.

15. Force Majeure

We are not responsible for any delay or failure caused by circumstances beyond our reasonable control, including outages of third-party platforms, network failures, cyber incidents or acts of God.

16. Suspension and Termination

We may suspend or terminate your access to the Website or Services immediately if you breach these Terms, misuse the Services or if required by law. You may stop using the Services at any time. Termination does not affect rights and obligations accrued before termination.

17. Changes

We may modify the Website or these Terms from time to time. The updated Terms will apply from the effective date published on this page. Your continued use after changes take effect constitutes acceptance.

18. Governing Law

These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.

19. Contact Us

For questions about these Terms or the Services, email [email protected].