Manage your subscription

Your Marketing Feed subscription belongs to your organisation, not to a brand. You manage everything in the app on the Organisation page.

Owners, admins and billing members can manage the subscription. Everyone else can see its status.

Open Manage subscription

1. Go to the Organisation page. You can also get there from the plan summary at the top of Marketing Feed, or from Manage subscription on the Billing page.
2. Under Marketing Feed subscription, select Manage subscription.

The panel shows your plan, price, when your free month ends or when the plan renews, and how many brands are in use.

Change plan or billing period

1. In Manage subscription, under Plan, choose Monthly or Yearly (2 months free).
2. Select the plan you want. Your current plan is marked CURRENT.
3. Select Change to (for example Change to Professional monthly).

The change applies straight away. The difference is prorated on your next invoice. If you’re in your free month, it keeps its end date.

Extra brands

Extra brands are available on Strategic only. Strategic includes three brands.

1. In Manage subscription, go to Extra brands.
2. Select + to add an extra brand, or - to remove one.

Each extra brand is $149 a month on monthly billing, prorated. The panel shows the price for your billing period, and how many brands are included and how many are extra.

When you’ve used all your brand slots, Marketing Feed shows Add an extra brand (Strategic) or Move up a plan (other plans) in place of + Add a brand.

Update your card

1. In Manage subscription, go to Card. It shows the card the subscription charges.
2. Either:
   • select Use another saved card, then Use this card next to the one you want, or
   • select Add a card, enter the card details, then select Save card and use it.

If it shows No card on file, add one before your next invoice.

If a payment fails

The panel shows “your last payment failed. Update your card to keep the feed running.” Update your card to keep reports and alerts going.

Cancel your subscription

1. In Manage subscription, select Cancel subscription.
2. The panel shows the date the feed runs until. Select Confirm cancel (or Keep it to go back).

Your feed keeps running until the end of the period you’ve paid for, or the end of your free month, then stops. The panel shows Ends with the date.

Resume a cancelled subscription

Before the end date, you can undo a cancellation.

1. Open Manage subscription.
2. Select Resume.

Restart after your subscription has ended

When a subscription has ended, reports, alerts and the digest are paused until a plan is active again.

1. Go to Marketing Feed or the Organisation page.
2. Under Switch the feed back on, select Choose this plan on the plan you want.

Invoices

1. Go to the Billing page, or select Invoices in Manage subscription.
2. Under Subscription invoices, you’ll see each invoice’s Date, Invoice number, Description, Amount and Status.
3. Select PDF to open an invoice.

Status	Meaning
Paid	Paid.
Due	Waiting for payment.
Upcoming	Not yet issued.
Failed	Payment failed.
Void	Cancelled invoice.

Subscriptions not billed by card

If your subscription was set up by KnowYourMarket.ai rather than billed by card, Manage subscription doesn’t show plan, card or cancel controls. For changes or to cancel, email [email protected].