Billing and payments
KnowYourMarket.ai uses a prepaid wallet, held in AUD. You top up the wallet by card, and one-off purchases such as Intelligence Reports are paid from the balance.
To open billing, select the user menu (your name, top right) and choose Billing & Invoices. The Billing page shows your Current balance, your Transaction history, Saved payment methods and Subscription invoices.
Who can manage billing
Section titled “Who can manage billing”Owners, admins and billing members can top up, see saved cards and see subscription invoices. If your role can’t top up, the button is greyed out and you’ll need to ask an owner.
Top up your wallet
Section titled “Top up your wallet”- Select + Top up wallet on the Billing page. You can also select Credits in the top bar, or Top Up Credits in the user menu.
- Under Choose amount, pick a preset amount or enter a Custom amount (minimum 5 in your display currency).
- Choose how to pay:
- a saved card under Pay with, or
- Use a different card. Tick Remember this card for next time to save it.
- Select Continue to payment (or Pay with saved card).
- Enter your card details if asked, and complete any check from your bank.
When payment goes through, you’ll see Wallet topped up and your balance updates within a few seconds. Card payments are handled by Stripe, and KnowYourMarket.ai never stores your card details.
Top-up amounts show in your display currency. To change it, see Profile and security.
Saved cards
Section titled “Saved cards”You add a card by ticking Remember this card for next time during a top-up. Saved cards then show under Saved payment methods on the Billing page.
- Make default: use this card first next time.
- Remove then Confirm remove: delete the card.
Expired cards are marked Expired and aren’t offered at top-up.
Transaction history
Section titled “Transaction history”Every movement in your wallet is listed, newest first, with the amount in AUD and the balance afterwards. Top-ups also show the amount you paid in your own currency.
| Type | Meaning |
|---|---|
| Hold | Money set aside when you order a report |
| Released | A hold given back, for example when a report is cancelled or fails |
| Charged | A report paid for |
| Refund | Money returned to your wallet |
| Adjustment | A manual correction |
Select a type above the list to filter by it. Select it again to clear the filter. Use Load more to see older transactions.
How reports are paid for
Section titled “How reports are paid for”When you submit an Intelligence Report, its cost is held from your wallet. If the report fails or you cancel it, the hold is released and you aren’t charged. If your balance is too low, KnowYourMarket.ai tells you and offers to top up. See Order and view reports.
Subscription invoices
Section titled “Subscription invoices”Your Marketing Feed subscription is billed separately from the wallet. Its invoices are listed under Subscription invoices on the Billing page, each with a PDF to download.
To change your plan, card or extra brands, or to cancel, select Manage subscription at the top of the Billing page. See Manage your subscription.