FAQ
How long does an Intelligence Report take?
Section titled “How long does an Intelligence Report take?”Usually between 5 minutes and 4 hours, depending on size. KnowYourMarket.ai emails you when it’s ready. See Order and view reports.
Am I charged if a report fails?
Section titled “Am I charged if a report fails?”No. The cost is held from your wallet when you submit, and the hold is released if the report fails or you cancel it. You can retry a failed report and it resumes from where it stopped.
Why can’t I top up my wallet?
Section titled “Why can’t I top up my wallet?”Two common reasons:
- Your email isn’t verified. Go to Account Settings > Security > Email verification and select Resend email.
- Your role can’t top up. Only owners, admins and billing members can. Ask an owner.
How do I save a card?
Section titled “How do I save a card?”Tick Remember this card for next time when you top up. Saved cards then show on the Billing page, where you can make one the default or remove it. See Billing and payments.
What currency am I charged in?
Section titled “What currency am I charged in?”Your wallet is held in AUD. Balances, top-up amounts and report prices show in your display currency, which you can change under Account Settings > Profile > Preferences.
Where are my Marketing Feed invoices?
Section titled “Where are my Marketing Feed invoices?”On the Billing page under Subscription invoices, each with a PDF. See Manage your subscription.
How do I change my business name?
Section titled “How do I change my business name?”Go to Organisation > Business details, edit Business name and select Save. You need to be an owner or admin.
My invitation link doesn’t work. What now?
Section titled “My invitation link doesn’t work. What now?”Invitations expire after 7 days. Ask an owner or admin of the workspace to select Resend next to your name under Organisation > Members.
I signed up with Google. How do I set a password?
Section titled “I signed up with Google. How do I set a password?”Log out, select Forgot password? on the login page and follow the link to set one. You can then sign in either way.
I don’t see My Demand or Marketing Feed in the top navigation.
Section titled “I don’t see My Demand or Marketing Feed in the top navigation.”That product isn’t on for your workspace. An owner or admin can turn on Demand from the user menu under Other KYM products. See Switch products on.
Can I stop getting some emails?
Section titled “Can I stop getting some emails?”Yes. Open the user menu and select Notification Options, then switch Email off for any event. Security messages always send. See Notifications.
How do I get help?
Section titled “How do I get help?”Select Support in the top navigation. See Contact support.