Contact support

You contact KnowYourMarket.ai support from inside the app. Replies land in Support and in your email.

Ask a question

Select Support in the top navigation, then Support requests.
Select New request.
Fill in your request and send it.

The request opens straight away so you can see it.

Report a bug

Select Support > Report a bug.
Enter a Subject: one line on what’s broken.
In Details, say what you were doing, what happened and what you expected.
Add Attachments (optional). A screenshot or screen recording helps us fix it faster.
Select Send bug report.

Request a feature

Select Support > Request a feature.
Enter a Subject: one line on the feature.
In Details, say what you’d like to be able to do and why it would help.
Add Attachments (optional) if they help explain it.
Select Send feature request.

Follow your requests

Support > Support requests lists every request your workspace has raised, most recently active first. Anyone in the workspace can see and pick up a request someone else opened.

Each request shows its type, the number of messages and when the last one was sent, plus a status:

Status	What it means
Awaiting reply	We owe you a reply.
We replied	We’ve answered. Check the thread.
Resolved	The request is closed.

Use Open, Resolved and All at the top to filter the list. Select a request to read the full thread.

Notifications about your requests

You’ll be notified when we receive a request and when we reply. To change how, go to Notification Options and find the Support group. See Notifications.